Conflict is unavoidable, but it is not always a bad thing. This course will teach you how to use conflict as an opportunity to strengthen your workplace relationships. The course starts by explaining how a persuasive approach can be more effective than a forceful one. It then touches on why conflict resolution skills are essential in the workplace before outlining seven steps to help you deal with conflict situations in a healthier, more productive way. At the end of the course, learners will receive a certificate of completion. Learners can download resource guides, transcripts, and other additional resources in the courses. 6 Courses: 1 hour




In almost any workplace, it's common to experience conflict and aggressive behavior. Dealing with difficult people and situations is a skill that should be prioritized and educated to employees. This course will teach learners how to recognize, defuse, and control aggressive conflict through active listening, empathy, understanding, and thoughtful communication, including online, and COVID-19 pandemic company policies. At the end of the course, learners will receive a certificate of completion. Learners can download resource guides, transcripts, and other additional resources in the courses. 41 Courses: 10 hours